FAQs
Our Client Questions
How do I know if my water line is leaking underground?
The most common signs are an unexpectedly high water bill, wet or sinking spots in your yard, reduced water pressure, or discolored water. Because underground leaks aren’t always visible, these indirect signs are often the first clue something is wrong.
Can a water line be repaired without digging up my yard?
In most cases, some excavation is necessary to access and properly fix the damaged section. However, we work to keep the disruption as minimal as possible and often find routing options that limit the scope of the dig. Full yard excavation is rarely required for a localized repair.
How long does a water line repair take?
Most water line repairs can be completed in a single day, though more complex situations — such as a full service line replacement — may take longer. We’ll give you a clear timeline before any work begins.
What causes water lines to fail?
The most common causes are corrosion in aging pipe materials, joint failures at connection points, tree root intrusion, ground movement, and physical damage. Older homes are particularly prone to problems as original piping materials reach the end of their service life.
Does Lorenz offer financing for water line repair?
Yes. We offer financing options for qualifying customers. Visit our financing page to learn more or ask your technician during your service visit.
Is water line repair covered by homeowners insurance?
Coverage varies depending on your policy. Some policies cover sudden and accidental damage but not gradual deterioration. We recommend contacting your insurance provider to understand what your specific plan includes.