Emergency Services
Emergency Plumbing & HVAC Services in Springfield & Branson
Call Day or Night — A Real Person Answers Every Time
When your AC quits on the hottest day of the year, your furnace dies in a February cold snap, or water is pouring out of a pipe at midnight, you don’t want to leave a voicemail and hope somebody calls back. At Lorenz, a real person answers every after-hours call — day, night, weekends, and holidays — through our live answering service.
We’ve been the name homeowners across Springfield and Branson call when something goes wrong since 1978. Our technicians are trained tradesmen — not salesmen — and our goal on every emergency call is simple: figure out what’s actually going on and help you resolve it as efficiently as possible. Sometimes that means we’re on our way within the hour. Sometimes it means we help you find a resolution over the phone, or we schedule a service call first thing in the morning. Every situation is different, and we’ll tell you honestly what makes sense.
Call us now:
Springfield: (417) 863-1122
Branson: (417) 544-4430
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Family-Owned Since 1978
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374+ Five-Star Reviews
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Live Answering Service
Get Started Today!
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Emergency Types We Handle
No AC
Losing your AC in an Ozarks summer is one of the most stressful calls we get. When temperatures are extreme, we respond to every call, and we’ll help you get the cool air blowing again as quickly as possible.
No Heat
A dead furnace in a Missouri cold snap is serious. We handle no-heat calls the same way we handle no-AC calls — if temperatures are extreme, we’re on it.
Water Leaks
If you have an active leak, we are here to help you immediately, day or night. Every minute counts when you have a water leak, because it can be very damaging to your home. Getting the water turned off is a top priority — hopefully you know where your main shut-off is located, but if not, we’ll walk you through it on the phone so we can stop the flow before our truck even arrives.
No Hot Water
No hot water can make life miserable, and we’ll work with you to resolve the issue as quickly as possible. Whether it’s a basic repair or a complete replacement, give us a call and let us help you get that hot water running again.
Backed-Up Sewer
A sewer backup can make everything a mess — especially if sewage is actively overflowing into your home. Give us a call and we’ll work with you to get things flowing as soon as possible.
Something Else
Plumbing and HVAC emergencies come in all shapes. If your situation isn’t on this list, call us anyway. We’ll talk through what’s happening and help you decide whether it needs an immediate response or whether it can wait until regular business hours. In the end our goal is to help you as quickly, efficiently, and cost-effectively as possible.
Smell Gas? Get Out Fast — Then Call Your Utility Provider or 911
A large portion of our customers across the Springfield and Branson service areas — especially outside city limits — rely on propane. Whether you’re on natural gas or propane, get out of the home first, then call your provider or 911. City Utilities of Springfield (for natural gas customers) and the Missouri Propane Association (for propane customers throughout our service area) both provide clear guidance on what to do if you smell gas. Once you’ve followed those steps, give us a call and we’ll be happy to come out and resolve the issue.
How Our Emergency Response Works
Step 1
Call Us
A real person answers every call, every time — including nights, weekends, and holidays through our live answering service. You’ll never get voicemail on an emergency call.
- Springfield: (417) 863-1122
- Branson: (417) 544-4430
Step 2
We Triage With You
Every emergency is different. We’ll ask a few questions to understand what’s going on, and often we can help you resolve or stabilize the situation over the phone — finding a shut-off valve, flipping a breaker, checking a thermostat — at no charge.
Step 3
We Make a Plan
Based on the situation, the technician might head your way as soon as possible or schedule the earliest appointment that makes sense based on what’s going on. Regardless, we’ll be straight with you about which option is right — no pressure, no upselling.
Step 4
We Fix It Right
Our technicians arrive with the parts and experience to get most common emergencies resolved on the spot. If the repair requires ordering parts or a larger job, we’ll stabilize the situation and get you scheduled for the permanent fix.
Honest About After-Hours Pricing
After-hours rates are higher than standard rates during regular business hours. That’s the reality of staffing on-call technicians — not only do they get paid overtime for any service calls they run, but we also pay them just to be on call. We don’t hide this, and we don’t apologize for it. What we do instead is try to save you money wherever we can: if we can resolve your issue over the phone for free, we will. If it can safely wait until morning at standard rates, we’ll tell you. It’s your call — we’ll give you the information you need to decide.
Service Areas
Emergency Service Across Springfield, Branson, and the Surrounding Area
We respond to emergency calls from both locations — our main location in Springfield on North Cedarbrook and our Branson office at 350 Stonetree Drive. That means faster response times across the Springfield metro and the Branson/Tri-Lakes area compared to companies running out of a single base.
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Springfield, MO
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Nixa, MO
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Ozark, MO
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Rogersville, MO
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Republic, MO
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Willard, MO
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Strafford, MO
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Branson, MO
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Kimberling City, MO
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Branson West, MO
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Blue Eye, MO
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Forsyth, MO
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Kissee Mills, MO
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Reeds Spring, MO
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Lampe, MO
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Walnut Shade, MO
Emergency Services
FAQs
What counts as a plumbing or HVAC emergency?
The most common ones are no AC in extreme heat, no heat in a cold snap, active water leaks you can’t shut off, a leaking water heater, and sewer backups. Other situations can qualify too — we decide case by case based on the conversation with you. When in doubt, call us:
- Springfield: (417) 863-1122
- Branson: (417) 544-4430
Do you really answer calls 24/7?
Yes. A real person answers every call — day, night, weekends, and holidays — through our live answering service. No voicemail, no automated menus, and no AI. Call the number for your area:
- Springfield: (417) 863-1122
- Branson: (417) 544-4430
How fast can you get here?
We respond quickly and haven’t had complaints about response times. Exact timing depends on where you are, what else we’re working on, and the nature of your emergency. In some cases the fastest fix isn’t a truck at all — it’s a two-minute phone call that saves you a service charge entirely.
Do you charge more for after-hours calls?
Yes. Our after-hours rates are higher because we pay our technicians to be on call and pay them overtime for any calls they run. If we can resolve your issue over the phone, there’s no charge — and if it can safely wait until the next morning at standard rates, we’ll tell you.
I smell gas. Should I call you?
Get out fast and call your utility provider or 911 first — whether you’re on natural gas or propane. After that, please give us a call so we can help get the issue resolved.
Do you serve Branson for emergency calls?
Yes. We cover the Branson/Tri-Lakes area from our Branson office at 350 Stonetree Drive, Unit A, with a dedicated local on-call rotation. Lake homes, full-time residences, second homes — if it’s in our service area, we respond. For the fastest local response, call our Branson line at (417) 544-4430.
